Privacy Policy

Effective date: 20 August 2026

Business name: KAKAS KICKS s. r. o.
Legal form: Limited liability company (spoločnosť s ručením obmedzeným)
Registered office: Sídl. M. Corvina 1579/10, 932 01 Veľký Meder, Slovakia
IČO: 57769711
DIČ: 2123017897
Email: info@kakaskicks.com
Website: www.kakaskicks.com

1. Introduction

This Privacy Policy explains how KAKAS KICKS s. r. o. (“we”, “our”, “us”) collects, uses, stores, and protects the personal data of customers and website visitors in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and applicable Slovak data protection legislation.

By using our online store and providing your personal data, you acknowledge that your personal data will be processed in accordance with this Privacy Policy.

2. Data We Collect

Depending on how you use our website and services, we may collect and process the following personal data:

• Name and surname
• Shipping and billing address
• Phone number
• Email address
• Payment and transaction information
• Order history and purchase details
• Information necessary for issuing invoices
• Communication with customer support
• Technical information related to the use of our website, such as IP address, browser information, device information, and cookie data, where applicable

Payment card information is processed securely by our payment service providers. We do not directly store complete payment card details.

3. Purpose of Data Processing

Personal data may be processed for the following purposes:

• Processing, managing, and fulfilling customer orders
• Issuing invoices and processing payments
• Organizing delivery through courier and logistics service providers
• Handling returns, exchanges, complaints, and warranty claims
• Providing customer support and communicating with customers
• Maintaining accounting and tax records
• Preventing fraud and protecting the security of our website and services
• Sending marketing communications where the customer has provided the required consent or where otherwise permitted by applicable law
• Analyzing and improving our website, services, and customer experience
• Fulfilling our legal and regulatory obligations

4. Legal Basis for Processing

We process personal data on one or more of the following legal bases under the GDPR:

• Performance of a contract – where processing is necessary to process and fulfil an order or provide requested services
• Compliance with legal obligations – including accounting, taxation, and other statutory obligations
• Consent – where the customer has voluntarily provided consent, for example for certain marketing activities
• Legitimate interests – including fraud prevention, website security, protection of our legal rights, and improvement of our services, provided that such interests do not override the fundamental rights and freedoms of the data subject

5. Sharing of Data with Third Parties

We may share personal data only with third parties where this is necessary for operating our online store, fulfilling orders, processing payments, complying with legal obligations, or providing our services.

Such third parties may include:

• Courier and logistics providers, including Packeta, DPD, GLS, and other delivery partners used for fulfilling customer orders
• Payment service providers, including Stripe Payments Europe, Ltd., for processing card payments and transactions
• Banks and financial institutions, including Slovenská sporiteľňa, where necessary for processing and settling payments
• Accounting, tax, and professional service providers
• Competent public authorities, including tax authorities, where disclosure is required by law
• IT, hosting, e-commerce, analytics, communication, and other technical service providers necessary for operating and securing our online store

Only the personal data necessary for the relevant purpose is shared with such third parties.

We do not sell customers’ personal data to third parties.

Where personal data is transferred outside the European Economic Area (EEA), appropriate safeguards required by applicable data protection legislation will be used.

6. Data Retention

Personal data is retained only for as long as necessary for the purposes for which it was collected and for the period required by applicable legal, accounting, tax, and regulatory obligations.

Order, invoice, and accounting information may therefore be retained for the statutory retention period required under Slovak law.

Personal data processed for marketing purposes is generally retained until the customer withdraws consent, unsubscribes, or otherwise objects to the processing, unless another lawful basis for retention applies.

After the applicable retention period expires, personal data will be securely deleted or anonymized unless further retention is required or permitted by law.

7. Customer Rights

Under the GDPR, data subjects may have the following rights:

• Right of access – to obtain information about whether and how we process your personal data and to request a copy of your personal data
• Right to rectification – to request correction of inaccurate or incomplete personal data
• Right to erasure (“right to be forgotten”) – to request deletion of personal data where the legal requirements for erasure are met
• Right to restriction of processing – to request that processing of personal data be restricted in certain circumstances
• Right to data portability – to receive certain personal data in a structured, commonly used, and machine-readable format and, where applicable, transmit it to another controller
• Right to object – to object to processing based on legitimate interests and to object at any time to processing for direct marketing purposes
• Right to withdraw consent – where processing is based on consent, consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal
• Right to lodge a complaint – customers have the right to lodge a complaint with the competent data protection supervisory authority

Customers may exercise their rights by contacting us at info@kakaskicks.com.

8. Data Security

We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include encrypted connections (SSL/TLS), secure systems and servers, access controls, and limiting access to personal data to persons and service providers who require it for legitimate business purposes.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Cookies

Our website uses cookies and similar technologies to ensure the proper functioning of the online store, improve the user experience, analyze website traffic and performance, and, where consent is provided or otherwise legally permitted, support personalized advertising and marketing.

Where required by applicable law, non-essential cookies are used only after obtaining the user’s consent.

Users may manage or withdraw their cookie preferences through the cookie settings available on our website.

For further information about the cookies and similar technologies we use, please refer to our Cookie Policy.

10. Marketing Communications

Where permitted by law, we may use customers’ contact information to send newsletters, promotional offers, product information, and other marketing communications.

Where consent is required, such communications will only be sent after obtaining the customer’s consent.

Customers may unsubscribe from marketing communications at any time by using the unsubscribe link included in marketing emails or by contacting us at info@kakaskicks.com.

Withdrawal of marketing consent does not affect communications necessary for processing orders, providing customer support, or fulfilling our legal obligations.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, services, legal requirements, or data processing practices.

The latest version will always be published on our website together with its effective date.

12. Contact

For any questions, requests, or complaints regarding personal data or this Privacy Policy, please contact us at:

KAKAS KICKS s. r. o.
Sídl. M. Corvina 1579/10
932 01 Veľký Meder
Slovakia

IČO: 57769711
DIČ: 2123017897
Email: info@kakaskicks.com
Website: www.kakaskicks.com